Service update

Our current service levels as at 9am, 16th January 2018

Service update

Approval in Principle referrals

that were referred on:

Monday 15th January

As soon as your AIP has been reviewed, you'll receive an email to view your case update in our online application system.

Full application referrals

that were referred on:

Monday 15th January

As soon as your application has been reviewed, you'll receive an email to view your case update in our online application system.

Fully packaged case assessments

Underwriters are working on fully packaged cases submitted to them on:

Monday 15th January

Just log into our online application system for up to date information.

Applications to offer

are currently taking:

on average 12 working days

Please ensure the Valuation Fee is paid (if applicable) and our document and criteria requirements are met to avoid any delays. Log into our online application system to see your status updates.

Standard valuation reports

From accepted instruction to receipt of report, our average turnaround time is:

5.4 days (December average)
Telephony services

Our intermediary enquiry line are currently answering calls in:

12 seconds (December average)

Criteria at your fingertips

Our look up tool makes your life easier. 

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Forms catalogue

Useful information about our products, lending criteria and forms you may need to complete.

Download literature