Covid-19 update - The Financial Conduct Authority has issued updated guidance to lenders regarding further support to customers affected by COVID-19. We’ve updated our support pages in line with this. Find out more

Contact us

Find the answers you need quickly on our website. If you can't find what you're looking for, get in touch and we’ll answer your query as soon as we can.

BDM finder

Find your dedicated BDM and TBDM using your postcode.

New enquiries

You can find the answers to most criteria queries using our criteria lookup
To speak to your BDM, you can find their contact details using our BDM finder
You can call our Intermediary Enquiry Line on 0345 266 8928* (select option 2)
To check if a Solicitor is on our panel please use our solicitor search.

Applications in progress

To see the latest status or to get an update on a case in progress, send a direct message to the team looking after your application by logging into your case hub
To see our latest service levels you can view our service update page
You can call our Intermediary Enquiry Line on 0345 266 8928* (select option 3 for a case update)
For technical application issues call 0345 266 8928* (select option 5).

Existing customer queries

You can secure a new rate for your customers using our online product transfer service
Please see our existing customer pages for guidance on porting and moving or further advances
You can call our Intermediary Enquiry Line on 0345 266 8928* (select option 1).

*Lines are open 9am – 5pm Mon to Fri. Calls may be recorded for training and monitoring purposes. Calls cost no more than calls to geographic numbers (01 or 02). Calls from landlines and mobiles are included in free call packages.