Covid-19 update - The Financial Conduct Authority has issued updated guidance to lenders regarding further support to customers affected by COVID-19. We’ve updated our support pages in line with this. Find out more

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Find the answers you need quickly on our website. If you can't find what you're looking for, get in touch and we’ll answer your query as soon as we can.

BDM finder

Find your dedicated BDM and TBDM using your postcode.

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New enquiries

  • You can find the answers to most criteria queries using our criteria lookup
  • To speak to your BDM, you can find their contact details using our BDM finder
  • You can call our Intermediary Enquiry Line on 0345 266 8928* (select option 2)
  • To check if a Solicitor is on our panel please use our solicitor search.

Applications in progress

  • To see the latest status or to get an update on a case in progress, send a direct message to the team looking after your application by logging into your case hub
  • To see our latest service levels you can view our service update page
  • You can call our Intermediary Enquiry Line on 0345 266 8928* (select option 3 for a case update)
  • For technical application issues call 0345 266 8928* (select option 5).

 

 

Existing customer queries

*Lines are open 9am – 5pm Mon to Fri. Calls may be recorded for training and monitoring purposes. Calls cost no more than calls to geographic numbers (01 or 02). Calls from landlines and mobiles are included in free call packages.

BDM finder

Find your dedicated BDM and TBDM using your postcode.

Search

Put us to the test

Our award winning application system makes sure your time with us is well spent. 

Online offers and valuations
Download your applicant's offer and valuation
Document upload
Securely upload multiple documents in minutes
Case messaging
Message your underwriter directly
Document bundling
See everything in one place for quicker compliance evidencing

Planned maintenance

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On Sunday 29th November, due to planned maintenance, our online application system will be unavailable between 8am to 12pm. There may also be intermittent periods of downtime throughout the day. We apologise for any inconvenience caused.