It's time for soft credit searches

23 September 2019

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We’ve introduced soft credit searches when you submit an AIP with us.

Nothing else has changed with the process. You can still be sure of our AIP decision but now your customer’s credit file won’t be impacted.

We made this change at 10.30am yesterday. So any AIPs you’ve submitted since then won’t have had a hard footprint applied.

You told us that hard credit searches put you off. We listened and changed our ways. This is one of many ways we're making sure the time you spend with us is time well spent.

Iain Smith, Head of Intermediaries 

 

Get in touch

Speak to our team for online support, case updates or any other business enquiries.

0345 266 8928* Lines are open 8.30am - 6pm Mon to Fri.

Get in touch

Change to your customers’ mortgage payment

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Following the Bank of England Base Rate (BBR) change announced on 11th March, if your customers have a mortgage with us that’s on our Standard Variable Rate or is linked to the BBR, their monthly payment will change from 1st of April 2020. They should have received a letter from us by now telling them how much their new monthly payment will be. We’ll write to them by 9th April if the BBR cut announced on 18th March also affects them.