Video: A quick chat with Russell Anderson

09 September 2019

This year we’ve been really focusing on serving our brokers brilliantly, and making life easy for our brokers.

Russell Anderson, Head of Mortgages, speaks about the recent launch of our improved online product transfer system. Available across all residential, remortgage and Buy to Let products, the upgrade allows you to easily transfer products or reduce the term for existing customers online.

Watch the video here.

Change to your customers’ mortgage payment


Following the Bank of England Base Rate (BBR) change announced on 11th March, if your customers have a mortgage with us that’s on our Standard Variable Rate or is linked to the BBR, their monthly payment will change from 1st of April 2020. They should have received a letter from us by now telling them how much their new monthly payment will be. We’ll write to them by 9th April if the BBR cut announced on 18th March also affects them.