For intermediary use only

0345 266 8928*

*Lines are open 9am – 5pm Mon to Fri. Calls may be recorded for training and monitoring purposes. Calls cost no more than calls to geographic numbers (01 or 02). Calls from landlines and mobiles are included in free call packages.

Covid-19 update - We’re closely monitoring developments and making changes as appropriate to help you, our customers and our colleagues. More information

Today's update

Our current service levels as at

9am, Thursday 2nd July

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Approval in Principle referrals

that were referred on: Tuesday 30th June

When your AIP has been reviewed, you'll receive an email to view your case update in our online application system.

Full application referrals

that were referred on: Monday 29th June

When your application has been reviewed, you'll receive an email to view your case update in our online application system.

Telephony services

Our intermediary enquiry line is currently answering calls in: 1 minute, 32 seconds (June average)

Assessment of Documents

We are processing documents received on: Friday 26th June

Please note your case will be passed to an Underwriter once all documents have been received. Just log into our online application system for up to date information.

Applications to offer

are currently taking: on average 12 working days

Please ensure the Valuation Fee is paid (if applicable) and our document and criteria requirements are met to avoid any delays. Log in to our online application system to see your status updates.

Standard valuation reports

From accepted instruction to receipt of report, our average turnaround time is: 2.89 days (May average)