Covid-19 update - We’re closely monitoring developments and making changes as appropriate to help you, our customers and our colleagues. Find out more

Existing customers

Is your customer looking to take out a further advance, transfer their product or port their rate? You can submit standard residential and Buy to Let applications for your customers.

But please call our enquiry line on 0345 266 8928* before giving advice, if:

  • you didn't introduce their current mortgage,
  • or the mortgage started before June 2014.

Changes to our criteria


We’ve made some temporary changes to our criteria, so we can continue to lend responsibly. Please see our Covid-19 page for more details.