Covid-19 update - The Financial Conduct Authority has issued updated guidance to lenders regarding further support to customers affected by COVID-19. We’ve updated our support pages in line with this. Find out more

Forms and Guides

We've moved all the forms and guides for both you and your customers into one place. 

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Guides for you

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Documents We'll Need

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Application Hints and Tips

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Data Capture Form

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Direct Debit Mandate (for account numbers starting with 80)

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Direct Debit Mandate (for account numbers starting with 82)

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Affordability Calculator Flyer

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Interest Only Repayment Strategy Form

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Guides for your customers

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10 Questions For Your Estate Agent

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15 Things to Check During a Viewing

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Freehold vs Leasehold

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Moving Home Checklist

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Securing Your Home

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Top tips for uploading documents

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How to get started and work with us

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Your support team

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Broker quotes

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Buy to Let administrator guide

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Criteria at your fingertips

Our lookup tool makes your life easier.

Get in touch

Speak to our team for online support, case updates or any other business enquiries.

Lines are open 9am - 5pm Mon to Fri.

0345 266 8928*

0345 266 8928*

Planned maintenance

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On Sunday 29th November, due to planned maintenance, our online application system will be unavailable between 8am to 12pm. There may also be intermittent periods of downtime throughout the day. We apologise for any inconvenience caused.