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Privacy and cookie policy

We know how important your online privacy is to you.

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Speak to our team for online support, case updates or any other business enquiries.

0345 266 8928* Lines are open 9am - 5pm Mon to Fri.

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That’s why we’ve written this privacy and cookie policy. It’ll help you understand what information we collect on this website, how this information is used and how we protect your privacy. It also provides instructions on how to change your browser privacy settings in order to disable any cookies. By continuing to use this website, you consent to the use of cookies unless you disable cookies in privacy settings.

We’ve made every effort to ensure this privacy and cookie policy is clear and easy to understand. Any technical terms are explained in this policy.

Information we collect

As you browse this website, our web server collects information about your visit. This site uses Google Analytics and Spindoctor cookies to collect information such as:

  • number of people who visit the website
  • date and time of visits
  • number of pages viewed
  • amount of time spent on the website
  • which pages are visited
  • visitor IP addresses
  • details of which browsers are used to view the website.

The information collected will be analysed and used to help provide you with a better website experience.

Disclosure of information

We’ll not divulge personal information to a third party unless we:

  • have received authorisation from the individual identified by that information
  • are required to do so by law.

Security of information

At Bank of Ireland we understand the importance of keeping your information secure and confidential. That’s why it’s a top priority for us. Our goal is to protect information on the Internet in the same way as we would over the phone, in one of our branches or at an ATM.

Links to other websites

This website has links to other websites. We make every effort to link only to sites that share our high standards and respect for privacy. However, we recommend that you check the privacy policy, cookie policy and any relevant website terms of use for the sites you choose to visit as they may be different to this site.


What’s a cookie?

A cookie is a small piece of text information, stored as a file and placed on your computer by a website. Once a cookie is placed on your computer, a website can recognise and identify your computer. For example, if you visit the site again.

Cookies from this website

This website uses cookies to collect information about visitors’ use of this website including connection speed, operating system details, the time and duration of visits and IP addresses. The cookies used on this website are:

  • _ga, a Google Analytics cookie used for tracking page visits.
  • suid, Spindoctor cookie used to determine visitors’ profiles. This is data about the visitors’ IP address, the URL visited and the browser used.
  • hide_cookie_bar, used to determine whether or not a visitor has indicated that they have accepted the use of cookies. If cookies are accepted the cookie notification will not display. If the visitor has not yet indicated that they accept cookies are used, the notification will be displayed. 

These cookies are persistent. Persistent cookies may be used for a variety of purposes and are stored on end users’ devices beyond a specific website visit. In other words, the cookie remains on your computer after logging off. They send information to the webpage (server) whenever the user visits the site again until the cookies expiry date. These cookies allow websites to remember the actions of a user across a website (or a number of websites) beyond a website browsing session. For example, persistent internet cookies enable websites to remember settings for personalised content including user site preferences and choices or to target advertising and marketing that is likely to be more relevant to a website user.

These cookies will be used for the purpose of:

  • Site analysis performance

These cookies enable a website to recognise and count the number of visitors to the site, and how users move around the site from one page to another. This information is used to help improve the way a website works for example, by ensuring users are finding what they are looking for in a way that is easy and intuitive.

  • User behaviour – tracking

Behavioural tracking cookies track a user’s behaviour across a number of sites. These are used to display advertisements that are most likely to lead to catching a website user's attention.

Targeted cookies can also identify browsing habits when visiting different websites to understand what a user is interested in, and therefore display adverts that are more likely to interest them.

  • Third party cookies

Cookies are usually set by a website visited by the user - the website address displayed in the URL window - and are solely relevant to use of that website.

Third party cookies however are cookies set by a website in order that advertisers can ‘track’ your visits and browsing habits on other third party websites which they also advertise on. Third party cookies can be disabled through your web browser.

These cookies will not compromise the security of your computer. Visitors can continue to use this website with no loss of functionality if cookies are disabled from the web browser.

How can you block cookies?

Below is information on how to disable cookies for some of the more popular web browsers.

Chrome 49

  • Select ‘Settings’ from the Chrome menu
  • Click ‘Show advanced settings’
  • In ‘Privacy’, click the ‘Content settings’ button
  • In ‘Cookies’, select either 'Block all cookies' or 'Block only third-party cookies'

Safari 8

  • Click ‘Preferences’ from the Safari menu
  • Click ‘Privacy’ tab
  • Set the privacy level

Internet Explorer 11

  • Go to the 'Tools' menu
  • Click on 'Internet Options'
  • Click the 'Privacy' tab
  • Select a privacy level 

Firefox 44

  • Click ‘Options’ from the menu
  • Click the ‘Privacy’ tab
  • Set the privacy level

For more information about how to manage cookies, including opting-out of different types of cookies please visit You can also find more information about how to opt-out of targeting cookies by visiting


Get in touch

Speak to our team for online support, case updates or any other business enquiries.

0345 266 8928* Lines are open 9am - 5pm Mon to Fri.

Get in touch