For intermediary use only

0345 266 8928*

*Lines are open 9am – 5pm Mon to Fri. Calls may be recorded for training and monitoring purposes. Calls cost no more than calls to geographic numbers (01 or 02). Calls from landlines and mobiles are included in free call packages.

Today's update

Our current service levels as at

9am, 15 June 2018

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Approval in Principle referrals

that were referred on: Thursday 14 June

When your AIP has been reviewed, you'll receive an email to view your case update in our online application system.

Full application referrals

that were referred on: Thursday 14 June

When your application has been reviewed, you'll receive an email to view your case update in our online application system.

Telephony services

Our intermediary enquiry line is currently answering calls in: 1 minute 40 seconds (May average)

Fully packaged case assessments

Underwriters are working on fully packaged cases submitted to them on: Thursday 14 June

Applications to offer

are currently taking: on average 11 working days

Please ensure the Valuation Fee is paid (if applicable) and our document and criteria requirements are met to avoid any delays. Log in to our online application system to see your status updates.

Standard valuation reports

From accepted instruction to receipt of report, our average turnaround time is: 5.59 days (May average)