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Today's update

 Our current service levels as at

9am, Friday 14th December

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Approval in Principle referrals

that were referred on:

When your AIP has been reviewed, you'll receive an email to view your case update in our online application system.

Full application referrals

that were referred on:

When your application has been reviewed, you'll receive an email to view your case update in our online application system.

Telephony services

Our intermediary enquiry line is currently answering calls in:

Fully packaged case assessments

Underwriters are working on fully packaged cases submitted to them on:

Log in to our online application system for up to date information.

Applications to offer

are currently taking:

Please ensure the Valuation Fee is paid (if applicable) and our document and criteria requirements are met to avoid any delays. Log in to our online application system to see your status updates.

Standard valuation reports

From accepted instruction to receipt of report, our average turnaround time is:

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