Applications without the twists and turns

We work hard to make sure your journey through applications is quick, easy and efficient. 

Let's go

Current service levels

Correct as of

Approval in Principle referrals

that were referred on:

Tuesday 7th April
Full application referrals

that were referred on:

Tuesday 7th April
Applications to offer

are currently taking:

on average 11 working days


Register now to submit business.

You’ll need to be a member of our approved panel to submit business.

Register now

Criteria at your fingertips

Our lookup tool makes your life easier.

Lending criteria

Get in touch

Speak to our team for online support, case updates or any other business enquiries.

Lines are open 9am - 5pm Mon to Fri.

0345 266 8928*

0345 266 8928*

Put us to the test

Our award winning application system makes sure your time with us is well spent. 

Online offers and valuations
Download your applicant's offer and valuation
Document upload
Securely upload multiple documents in minutes
Case messaging
Message your underwriter directly
Document bundling
See everything in one place for quicker compliance evidencing

Change to your customers’ mortgage payment


Following the Bank of England Base Rate (BBR) change announced on 11th March, if your customers have a mortgage with us that’s on our Standard Variable Rate or is linked to the BBR, their monthly payment will change from 1st of April 2020. They should have received a letter from us by now telling them how much their new monthly payment will be. We’ll write to them by 9th April if the BBR cut announced on 18th March also affects them.